Casino OK Privacy Policy – Your Data, Fully Protected

1. Introduction

Casino ok (referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and Sports Betting platform serving players in Bangladesh and around the world. This Privacy Policy applies to our website, mobile app, and all digital services.

We believe every casino ok member should have full control over their personal data. That's why we're always transparent about what information we collect, why we collect it, and how long we keep it.

2. What Information We Collect

Casino OK collects two types of data — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

• Full name, date of birth, and gender.
• Email address and mobile number.
• Home address and postcode.
• A copy of your National ID (NID), passport, or driving license (required for KYC verification).
• Payment method details — bKash, Nagad, or Rocket number.
• Messages and complaints sent to the support team.

2.2 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Platform login times and session durations.
• Pages visited, time spent on each page, and links clicked.
• Gaming activity — bet history, wins, and losses.
• Data collected through cookies and web beacons.

3. How We Collect Your Information

Casino OK collects information through several methods. We maintain full transparency at every step.

• Registration & Profile Updates: When you open an account on Casino OK or update your profile information.
• KYC Verification Process: When submitting documents to verify your identity and address.
• Financial Transactions: Payment details are automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Cookies are used to enhance your browsing experience on the platform.
• Customer Support: Information provided during live chat or email support.
• Fraud Prevention System: Automated monitoring to ensure account security.

4. How Your Information Is Used

Casino ok uses collected data solely for specific, legitimate purposes. We never use your information beyond what has been approved.

• Account Management: For registration, login, password reset, and profile updates.
• Payment transaction processing: To process deposits, withdrawals, and refunds.
• KYC & Compliance: To verify identity in compliance with international Anti-Money Laundering (AML) laws.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Service Improvement: To resolve your complaints and queries promptly.
• Personalized experience: To suggest relevant games and offers based on your preferences.
• Promotional communications: To send you bonus and promotional offers — only with your consent.
• Legal Compliance: To provide information as required by regulatory authorities.

5. Data Sharing Policy

Casino OK may share data with specific third parties in limited circumstances. In every case, strict confidentiality agreements are in place.

• Payment processors: Payment gateways such as bKash, Nagad, or Rocket receive only the information necessary to process transactions.
• KYC Verification Services: Licensed third-party services may be used to verify your identity.
• IT & Cloud Service Providers: For secure data storage and server management.
• Legal authorities: In response to a court order or a legitimate request from a regulatory authority.
• Fraud prevention network: Limited data shared for industry-wide blacklist verification.

All third parties listed above are bound by strict data processing agreements with casino ok and are not permitted to use your information for any other purpose.

6. Cookies Policy

Casino ok uses cookies on its website to make your browsing experience smoother and more personalized. We use four types of cookies:

• Essential cookies: To maintain login sessions and ensure platform security — disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: Platform usage statistics are analyzed to drive improvements.
• Marketing Cookies: To show you relevant ads and offers — only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some features from functioning properly.

7. Data Security Measures

Casino ok uses industry-leading technology to keep your personal data secure. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for data at rest.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• Firewall and intrusion detection systems.
• Regular penetration testing.
• Round-the-clock security monitoring team.

8. Your Data Rights

As a Casino OK member, you have the following rights over your personal data. To exercise any of these rights, support@casinook.appto get in touch.

• Right to Access: You may request to see what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to data portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing purposes.

We aim to respond to all valid requests within 30 days. However, certain data may need to be retained for a specified period due to legal or regulatory requirements.

9. Data Retention Period

Casino OK does not retain data beyond what is necessary. Data is kept according to the following policy:

• Account information: For the duration your account is active, and up to 5 years after closure (as required by law).
• Transaction History: 5–7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support conversations: Up to 3 years.
• Cookies Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

10. Privacy of Minors

Casino OK strictly does not serve anyone under the age of 18. We never knowingly collect or store personal information from minors. If we discover that a minor has registered, the account will be immediately closed and all associated data deleted.

If a parent or guardian believes their child has created an account on Casino OK, please support@casinook.appto get in touch.

11. Privacy Policy Updates

Casino ok may update this Privacy Policy from time to time. For significant changes, you will be notified in advance at your registered email address. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

12. Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@casinook.app
• Help center: Help Center Page

Our data protection team typically responds to your request within 3–5 business days.